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FAQ

Frequently asked questions

Our site works on all of the most popular devices. We work on everything from smartphones to tablets to eReaders to laptops to PCs. Regardless of whether you use an Apple product, Android device, or desktop computer, you can access our content. We are also mobile-friendly so you can access content wherever you are and enjoy a subscription on the go!
Our site is compatible with all of the leading web browsers and all mainstream devices. Specifically, we support the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.
This is a situation where you will need to contact our support staff. We will need to know what kind of device you are using, the operating system that is being used, and which book you are trying to read so we can correct the problem so you can enjoy the book.
Use our contact form for the support team. Let us know what problems you are experiencing and our support staff will look into the matter and respond to your inquiry.
First, you must download Adobe Digital Editions so you can read from our library. It can be downloaded here.
Our content is fully dynamic, so it is compatible with all of the leading devices. Regardless of whether you are wanting to listen to music or audiobooks, or read books, you can enjoy our content with any Android device, iOS device, or computer.
If you are having any kinds of content issues with our site, contact our support staff. Specify the content you are accessing, the device you are using, and describe the issues in detail. We will resolve the matter for you.
Use our contact form for Support Services and specify the question or any issues. One of our customer service representatives will respond as quickly as possible.
Upon the cancellation of membership, a confirmation email will be sent to the email address that was used to set up the account. If you do not receive this confirmation email, please follow up with a support representative to prevent further billing.
Speak with a live member of our staff by calling toll-free 1-866-313-7219. You can correspond by email by sending an email to support@mediaion.com.
If you cancelled your membership and received a confirmation email, there shouldn't be any additional charges billed to you. You will have access to your membership for the remainder of your subscription term for which you have paid. If you do receive a bill in error, contact our customer service department and we will look into the matter for you.
Your membership can be cancelled at any time. You will retain access to your account throughout the remainder of the subscription term for which you have paid. You will not be billed any further.
Different statuses of refund eligibility:
  1. If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund.
  2. If you have not received the experience you expected from our website, you might be eligible for a refund.
For additional assistance or to request a refund, call a live representative by calling toll-free 1-866-313-7219. For a more detailed description of our refund policy, please refer to our Terms of Service. We make every effort to process refunds within 24 hours. We will send an email confirmation to the email address that we have on file. We ask that you allow 3 to 7 business days for the credit or refund to show in your account. To learn more about our refund policy, call us toll-free at 1-866-313-7219.
Charges from Mediaion shall appear as "mediaion.com" on your financial statements. Please contact Mediaion with any billing inquiries.
You can cancel your account at any time. Contact one of our customer service representatives at 1-866-313-7219 or complete the online form by Clicking Here. There will not be any questions asked and cancelling is hassle-free. You can cancel at any time with no questions asked and no penalties.
We add content on a daily basis. We work diligently to make sure you have access to the most complete library possible.
As long as you have internet access, you can use as many devices as you want to access our site from anywhere in the world.
We are constantly adding content to our library. Check back again. If there is something in particular you would like to see added, please send us a request to support@mediaion.com.